Email correspondence below with Felix Ho ([email protected]). Order placed by Christine Leung ([email protected]). Hi Felix, Many thanks for your email. We are sorry about the issues you have faced trying to connect to your Spark4Kids online classes. Further to your email, we’ve issued a £252 refund to your account via Stripe.com – it typically appears on your financial statement within 5–10 days, but is often in your account sooner. To make up for the sound issue, we had internally updated our records to add one extra session to your current set. We tutor many children online each term and typically don’t experience the technical issues you faced. In this instance it was difficult for us to ascertain remotely, the technical issues causing the problems that you faced. Thank you once again for considering Spark4Kids – we really appreciate it.